At 1:19am this morning (UK local time), one of our core switches rebooted due to a software bug. This switch connected to one of our core routers which caused a brief period of instability whilst our network reconverged. The core switch is back online, however the core router is currently… Continue reading
Further to Boris Johnson’s public address, we would like to reassure all customers that Netnorth will still be available to maintain your services. Datacentre operators are covered under ‘key worker’ status, and we will continue to operate as we have been for the past 2 weeks. Please see our previous… Continue reading
Today, Equinix have announced that visits to their datacentres will now be by appointment only due to the COVID-19 pandemic. We don’t anticipate this to cause any issues for Netnorth as we only use Equinix as network access points, and these are resilient for us. The majority of Netnorth’s infrastructure… Continue reading
At 11:52am today, we noticed one of our dual power feeds in one of our racks in LDeX2 Manchester went offline for approx. 4 minutes. We have contacted the datacentre to investigate the cause of this loss of power. The majority of our equipment in this rack has dual power… Continue reading
At 7:04am this morning, we had a dark fibre failure between two of our Manchester datacentres. The cause of this is currently being investigated by the fibre provider. Unfortunately, our backup fibre path failed to take over leading to one of our Manchester datacentres becoming isolated. This was caused by… Continue reading
At 6:17pm this evening, one of our core switches unexpectedly restarted. Upon investigation, this was caused by a software fault in Cisco IOS which triggered an automatic restart and crashdump. We will analyse this to see if we anticipate any further restarts of this switch. Although no customers are directly… Continue reading
At approx 4:55pm UK local time, we experienced a loss of our LINX (London) connectivity. This is provided by a “Connexions” partner, and we suspect an issues lies somewhere within their network. A brief period of instability would have occurred whilst BGP reconverged automatically to our failover paths. No further… Continue reading
At approx 6:45am this morning, our monitoring triggered reports of instability for connectivity via our LINX connection (London Internet Exchange) in London. As this link was not saturated in any way, we took the decision to shutdown the link to cause all traffic to re-route via alternative paths. This connection… Continue reading
At 1:43pm, our monitoring identified a link failure on our metro ethernet ring between Bolton and Manchester. As designed, our ring reconverged via backup links and no outage was experienced – however the ring now has reduced resilience. We have raised a fault with Virgin Media to investigate the cause… Continue reading
As detailed to our affected community web-hosting customers previously, today we have retired PHP 5.6 from our community web-hosts (www10, www11, www15) and replaced them with PHP 7.2 (which is supported until 30th November 2020) This is due to the retirement of security support for PHP 5.6 by the vendor… Continue reading