Riello have completed our UPS Servicing for both BOL8 and BOL23 units (separately). Both UPS units are in good health with no issues reported. Both systems also had a load test to test battery capacity. Riello have suggested a full overhaul of our BOL8 UPS system purely due to… Continue reading
At 6:32pm this evening, we were alerted to a full outage of our network in both Bolton and Manchester. After remote diagnostics failed, an engineer attended one of the sites to perform detailed analysis. Early analysis showed a large amount of traffic operating on our core ring network which looked… Continue reading
Riello will be carrying out their routine maintenance of our UPS systems in our BOL8 and BOL23 datacentres on 12th July 2017 between 8am and 6pm UK local time. They will only service one datacentre at a time for added resilience. During the servicing, the UPS will be taken out… Continue reading
This is just a quick reminder that Vodafone are performing maintenance to our telephone lines from 7pm this evening (UK local time). Between the window of 7pm-midnight, our emergency support number may not be operational. Should you be unable to contact us via the emergency support number, we will be… Continue reading
At 3:51pm UK local time, we detected a hypervisor reboot in our LD2 Manchester location. All hardware diagnostics confirm that the hardware is performing normally and the cause of the reboot is unknown. The hypervisor is back online, and any affected virtual machines have been restarted.
We have identified a switch stack member failure at 8:15am this morning in our BOL2 location. This is part of our 10G ring and, as such, has caused a break of the resilience in this circuit. Any customer directly connected to this particular switch stack member will see an outage. … Continue reading
Vodafone, who provide our telephony services, are performing maintenance on Thursday 1st June 2017 between 7pm and midnight UK local time. This is to relocate our voice circuits between paths due to Vodafone expiring a historic United Utilities building where our fibre circuit currently travels. During this time, our landline… Continue reading
At 6:55am this morning, we saw Hypervisor DT-324 crash with a pink-screen-of-death. This has been rebooted after a hardware check and any virtual machines located on this HV are now being booted. As this is the 2nd PSOD on this hypervisor in the last year, we will now take… Continue reading
We have received a maintenance notification from Cogent Communications regarding one of IP Transit connections to the global internet. This maintenance is due on 12th February 2017 between midnight and 7am, with an expected outage time of 45-60 minutes. No outage to Netnorth customers is expected as we have multiple… Continue reading
Today we have enabled a new IP Transit connectivity provider. We now have additional connectivity from GTT supplied into one of our Manchester locations. This was enabled for testing during the weekend, and is now fully operational. We will balance our traffic over this over the next few days.