At approx 11pm this evening we experienced an issue with a server required to access the Netnorth Portal. At the moment logging into the portal will give an error message – we hope to have this fixed tomorrow morning. If you require an urgent action that is facilitated by the… Continue reading
Our office voice fibre circuit is currently showing a fault and we have raised this with Vodafone who are investigating. This affects any Netnorth telephone lines including our emergency support line. If you require assistance, please e-mail support@netnorth.co.uk (even if from an unauthorised email address) with your contact details and… Continue reading
LINX (London Internet Exchange) are experiencing issues with their LON1 network today. This is causing brief periods of instability and BGP session outages across their network and has been seen across multiple switches now. As a result, we have shutdown our LON1 peering until LINX confirm the issue is resolved…. Continue reading
At 6:44am this morning, a hypervisor based in Manchester crashed and restarted. Any VMs on this host will have been forcibly reset. No other issues have been reported and we will investigate further.
At 5:13am this morning we saw a brief power event on our main UPS in BOL8 datacentre followed by Switch DS-105 going offline. Although no issues are reported surrounding the power event, any customers directly connected to switch DS-105 are currently offline. DS-105 is a legacy switch stack and not… Continue reading
At approx 11:45pm tonight (16th Dec), one of our core switches (DS-193) crashed and rebooted. This had the same error code as the other switch earlier this week and runs the same IOS version. As a result, we will now schedule IOS upgrades on all core switches.
At 1:34pm today, one of our switches (DS-162) in BOL23 crashed and rebooted. Investigation looks like a bug in the Cisco IOS image being triggered causing the automatic reboot. Any customers directly connected to this switch would have seen a brief period of disconnection during the reboot. No further issues… Continue reading
We currently have a dark fibre outage between two datacentres in Manchester. Our fibre provider is investigating. No outages to customers are expected, however this fibre outage does remove resilience at our “LD2” Manchester hosting. Customers hosted within Manchester are now “at risk” although no outages are expected. We operate… Continue reading
We have identified an issue with one of our core network switches, DS-129, located in LDeX 2 Manchester. This switch has hit a known Cisco IOS-XE bug and requires a reboot to activate an IOS-XE update. As this issue is currently service affecting, we will perform an emergency upgrade/reload of… Continue reading
We are currently seeing a distributed denial of service attack against a customer since around 12:15am (UK local time) – this appears to be an LDAP reflection amplification attack. Some mitigation has been applied at our network borders to reduce traffic levels to minimise disruption for the affected customer. This… Continue reading