We have identified a failure of one of our customer facing network switches in BOL8. Any customers connected directly to DS-173 in BOL8 will be affected. Other switches and customers are unaffected. We are investigating the cause and hope to have this switch back online shortly.
We had a brief network outage at approb 2:35pm today which was caused by a misconfiguration of our Vodafone fibre circuit due to human error. This affected any traffic traversing this link (such as our LINX LON1/LON2 traffic) and some traffic between Bolton and Manchester. This should now be resolved,… Continue reading
This morning at approx. 6am UK local time, we had a switch failure of switch DS-194. This caused an outage for any directly connected customer. It also triggered an event in another switch which could affect connectivity to some virtual machines. At approx 8:45am, this switch was recovered and all… Continue reading
We’re currently seeing one of our core fibre ring circuits offline (provided by Vodafone) between Manchester and Bolton. We’re not aware of any routine maintenance by Vodafone on this circuit so will proceed to investigate it as a fault. Due to our ring nature of the core, all traffic automatically… Continue reading
At approx 11pm this evening we experienced an issue with a server required to access the Netnorth Portal. At the moment logging into the portal will give an error message – we hope to have this fixed tomorrow morning. If you require an urgent action that is facilitated by the… Continue reading
Our office voice fibre circuit is currently showing a fault and we have raised this with Vodafone who are investigating. This affects any Netnorth telephone lines including our emergency support line. If you require assistance, please e-mail support@netnorth.co.uk (even if from an unauthorised email address) with your contact details and… Continue reading
LINX (London Internet Exchange) are experiencing issues with their LON1 network today. This is causing brief periods of instability and BGP session outages across their network and has been seen across multiple switches now. As a result, we have shutdown our LON1 peering until LINX confirm the issue is resolved…. Continue reading
At 6:44am this morning, a hypervisor based in Manchester crashed and restarted. Any VMs on this host will have been forcibly reset. No other issues have been reported and we will investigate further.
At 5:13am this morning we saw a brief power event on our main UPS in BOL8 datacentre followed by Switch DS-105 going offline. Although no issues are reported surrounding the power event, any customers directly connected to switch DS-105 are currently offline. DS-105 is a legacy switch stack and not… Continue reading
At approx 11:45pm tonight (16th Dec), one of our core switches (DS-193) crashed and rebooted. This had the same error code as the other switch earlier this week and runs the same IOS version. As a result, we will now schedule IOS upgrades on all core switches.