We apologise for any problems that customers may have experienced whilst trying to telephone us on 01204 900700 this morning between 8:00 am and 9:30 am. Our own internal VOIP server shutdown after suffering a multiple fan failure (We blame big Bolton moths!) Only our casual published telephone contact number… Continue reading
This morning we experienced an increase latency and packet loss event at our bolton and manchester locations due to external factors beyond our control. This occured between 03:02am and 03:06am, and again between 03:09am and 03:13am UK local time. During the above windows, latency was increased above normal levels, and… Continue reading
We are currently investigating the source of network packet loss via one of our routers. More info will follow after the investigation
This morning at approx. 8:55am, our BOL23 site saw a momentary loss of mains power from the electricity grid. As a result, our standby generators started up in preparation to take the power load from the UPS supplies. The grid power came back online after a few seconds so no… Continue reading
At 10:31am this morning, we noticed one of our metro network interconnects between Bolton and Manchester, provided by Virgin Media, flapped. We have reported the fault to Virgin Media and are awaiting their investigation. Our network runs via a redundant ring of interconnects from multiple vendors and any traffic… Continue reading
We have received reports of some unusual packet loss to certain destinations since 2:10am this morning. We have conducted testing within our network to confirm that the issue lies outside of our network infrastructure. As a result, we have raised the issue with our global connectivity providers to investigate further.
Our monitoring systems alerted us to IPv4 connectivity issues at 6:32pm this evening. This was traced to our connection with Level3, Inc. It appears to have stopped passing IPv4 traffic due to a routing loop internally within Level3’s network. We have shutdown our connectivity with them and raised a trouble… Continue reading
We experienced another power outage of phase L3 in our BOL2 datacentre this morning at 3:09am. Electricity Northwest are currently on-site tracing an underground cable fault. It is hoped it will be within a section that can be isolated to restore power to the building. The datacentre is currently running… Continue reading
Further to yesterday’s outage, we were alerted to another identical outage this evening at 11:26pm. Once again, our automated failover systems migrated the site to locally generated power. We are awaiting an update from ENWL, our regional energy supplier, with regards to a time to repair.
We experienced a power outage of phase L3 on the commercial mains input at our BOL2 site at approx. 5:45pm this afternoon. The automated failover procedure occurred as expected and the site transferred over to locally generated power. The entire site became powered by generator for the duration of the… Continue reading