Yesterday, at around 11:50am, we had some reports of unusual activity on our ring network. We traced this down to elevated levels of CPU usage on our switches. Further investigation pointed to a high level of IGMP traffic being received. We further traced this to our LINX Extreme peering port… Continue reading
From just before 8am UK local time this morning, we have seen reports of intermittent connectivity issues with both BT and Plusnet. We believe this is due to a power outage in one of the Telehouse datacentres in London. (This is in addition to a reported power outage in Telecity… Continue reading
We have currently lost a resilient path between two of our Manchester datacentre locations. Our building interconnection provider is currently performing maintenance on their equipment, however this outage is unexpected. We have reported it to the vendor for investigation. In the meantime, our TCW site is running at reduced resilience…. Continue reading
At 17:28 (UK Local Time), we noticed a drop in our Level3 connectivity. Level3 remains unavailable to us at this time. We have opened a ticket with them to investigate. Our network has reconverged to use our alternate providers. This would have caused some instability for any routes via Level3… Continue reading
This morning at approx. 8:55am, our BOL23 site saw a momentary loss of mains power from the electricity grid. As a result, our standby generators started up in preparation to take the power load from the UPS supplies. The grid power came back online after a few seconds so no… Continue reading
We have received reports of some unusual packet loss to certain destinations since 2:10am this morning. We have conducted testing within our network to confirm that the issue lies outside of our network infrastructure. As a result, we have raised the issue with our global connectivity providers to investigate further.
Our monitoring systems alerted us to IPv4 connectivity issues at 6:32pm this evening. This was traced to our connection with Level3, Inc. It appears to have stopped passing IPv4 traffic due to a routing loop internally within Level3’s network. We have shutdown our connectivity with them and raised a trouble… Continue reading
We experienced another power outage of phase L3 in our BOL2 datacentre this morning at 3:09am. Electricity Northwest are currently on-site tracing an underground cable fault. It is hoped it will be within a section that can be isolated to restore power to the building. The datacentre is currently running… Continue reading
Further to yesterday’s outage, we were alerted to another identical outage this evening at 11:26pm. Once again, our automated failover systems migrated the site to locally generated power. We are awaiting an update from ENWL, our regional energy supplier, with regards to a time to repair.
We experienced a power outage of phase L3 on the commercial mains input at our BOL2 site at approx. 5:45pm this afternoon. The automated failover procedure occurred as expected and the site transferred over to locally generated power. The entire site became powered by generator for the duration of the… Continue reading