We have identified a failure of one of our customer facing network switches in BOL8.
Any customers connected directly to DS-173 in BOL8 will be affected. Other switches and customers are unaffected.
We are investigating the cause and hope to have this switch back online shortly.
We identified a failed fan module with multiple fans failed. This caused the switch to shutdown to protect itself from an overheat failure.
Whilst a fan module may operate degraded with a single fan failure, it will not operate with 2 or more failed fans.
We replaced the module and this switch is back online.
It is unusual for two fans within a module to fail at once so we don’t anticipate this to occur again.