From just before 8am UK local time this morning, we have seen reports of intermittent connectivity issues with both BT and Plusnet. We believe this is due to a power outage in one of the Telehouse datacentres in London. (This is in addition to a reported power outage in Telecity… Continue reading
We have currently lost a resilient path between two of our Manchester datacentre locations. Our building interconnection provider is currently performing maintenance on their equipment, however this outage is unexpected. We have reported it to the vendor for investigation. In the meantime, our TCW site is running at reduced resilience…. Continue reading
At 17:28 (UK Local Time), we noticed a drop in our Level3 connectivity. Level3 remains unavailable to us at this time. We have opened a ticket with them to investigate. Our network has reconverged to use our alternate providers. This would have caused some instability for any routes via Level3… Continue reading
Since 11:55pm UK local time, we’ve had unstable IPv6 connectivity via Level3 in Manchester (approx. 60% packet loss). This has been confirmed from several Level3 router locations (Manchester, London, Amsterdam) and appears to be quite widespread. As a result, we have temporarily removed our IPv6 connectivity via Level3 pending an… Continue reading
We have received notification from BT that one of our metro interlink circuits needs an outage on 8th February 2016 starting at 11pm until 6am UK local time as the fibre optic cabling needs to be re-routed for National Rail engineering works. This circuit forms part of our dual metro… Continue reading
This morning we experienced an increase latency and packet loss event at our bolton and manchester locations due to external factors beyond our control. This occured between 03:02am and 03:06am, and again between 03:09am and 03:13am UK local time. During the above windows, latency was increased above normal levels, and… Continue reading
We are currently investigating the source of network packet loss via one of our routers. More info will follow after the investigation
Due to Cogent maintenance taking place overnight tonight, we have temporarily shutdown our connectivity via Cogent. As their maintenance can’t reliably shutdown the connections in a clean fashion, we have done this from our side prior to the maintenance starting. We will restore the Cogent connectivity tomorrow once all maintenance… Continue reading
This morning at approx. 8:55am, our BOL23 site saw a momentary loss of mains power from the electricity grid. As a result, our standby generators started up in preparation to take the power load from the UPS supplies. The grid power came back online after a few seconds so no… Continue reading
As part of our planned preventative maintenance, the generators for BOL1 site are receiving an intermediate service today by our maintenance company. This site’s resilience is reduced during this period, but the maintenance company remain on-site for the entire duration. Work on BOL1 site will not begin until BOL2… Continue reading