Hypervisor Restart

At 4:35pm we received alerts that one of our hypervisors in Telecity Williams House, Manchester had ceased to process disk activity.

No hardware alerts were present, so a forced reboot of the hypervisor was required.

The server is now responding normally, and all virtual machines powered back up.

Connectivity Issues (mostly BT)

From just before 8am UK local time this morning, we have seen reports of intermittent connectivity issues with both BT and Plusnet.

We believe this is due to a power outage in one of the Telehouse datacentres in London.

(This is in addition to a reported power outage in Telecity Harbour Exchange Square in London yesterday which also affected BT)

This outage does not directly affect Netnorth, however it seems to be causing congestion for BT and Plusnet which means you may have trouble reaching some destinations if you use one of these providers for your internet connection.

This may also affect VirginMedia, however we have a direct link to VM in Manchester which bypasses most congestion on their network.

 

As the fault lies external to our network, we are unable to take any remedial action from our side.  The BT issue lies inside BT’s network at this time.